When Will Alexa Know Everything?

Amazon has been working on its voice-enabled virtual assistant, Alexa, for years. It's how the company's Fire TV, its Echo smart speakers, and other Amazon devices are able to answer our questions--and know what we want. While we know Alexa is always listening, how does she think? And how much of what she hears does she "remember?" He's been at Amazon since 2004 and has led the Alexa team since 2011. In our interview, we discussed how Alexa understands our commands, what he makes of users' growing concerns over privacy, and why Alexa was laughing so creepily for some users recently.