How HR See Chatbots - The Chatbot

A study conducted in 2018, entitled "The chatbots observatory", interviewed several hundred human resources managers about their perception of chatbots. The results of this study, conducted by a natural language processing editor, Do You Dream Up, have just been published. They are compared with the results of another study from the same observatory that interviewed commercials. While chatbots are in vogue, and most salespeople (72%) know what a chatbot is and are aware of the capabilities of this tool, human resources professionals still struggle to keep up with new technologies, with only 22% of them able to define what a chatbot is. However, those who have already heard about it, even vaguely, believe that chatbots will become widespread in human resources.