AirAsia unveils AI chatbot with website and mobile app facelift

SEPANG, 28 January 2019 - AirAsia today unveiled a website and mobile app facelift, including a chatbot named AVA (AirAsia Virtual Allstar) powered by artificial intelligence. The updates are designed with guests in mind, and are aimed at delivering a more seamless, user-friendly experience to airasia.com and the app's 3.3 million monthly active users, from flight bookings to browsing for deals to online shopping and customer support. New comprehensive homepage designed for easier and faster navigation, including upcoming flight notice, search shortcut and recent searches, links to the best hotels, travel, duty-free shopping and activity deals, recommended destinations and link to BigPay, AirAsia's money app. Meet AVA, an AI chatbot available on the new live chat feature to respond to guest inquiries instantly. AVA currently speaks eight languages - English, Bahasa Malaysia, Thai, Bahasa Indonesia, Vietnamese, Korean, Simplified Chinese and Traditional Chinese.