European bank to integrate AI for customer service

A digital Nordic bank serving Sweden, Norway, Denmark and Finland is ready to integrate artificial intelligence into its systems, in order to enhance their current customer relations program. Beginning this autumn, IPsoft's Amelia, a human artificial intelligence platform, will enable Nordnet to scale customer interactions as Nordnet's new digital employee. "Our goal is to offer a world-class customer experience for investments and savings. That is why it is natural for us to supplement our existing customer service team with artificial intelligence. Amelia is a pioneering result of cognitive research and the world's most developed system for artificial intelligence and I look forward to introducing her to our customers this fall," said Peter Dahlgren, CEO of Nordnet.