If you didn't catch the big news of yesterday, it was the first public firing of a robot. Amelia was launched last year by Swedish bank Nordnet, with the aim of speeding up customer onboarding and improving customer satisfaction. Apparently, she achieved neither and so was sacked for underperformance. It's interesting as the software behind Ameila, IPSoft, is an award-winning artificial intelligence (AI) engine that is also used by Swedish bank SEB. In tehri case, they got an award for their deployment and the nuances of Amelia's sacking in Nordnet implies they didn't train her properly.

A digital Nordic bank serving Sweden, Norway, Denmark and Finland is ready to integrate artificial intelligence into its systems, in order to enhance their current customer relations program. Beginning this autumn, IPsoft's Amelia, a human artificial intelligence platform, will enable Nordnet to scale customer interactions as Nordnet's new digital employee. "Our goal is to offer a world-class customer experience for investments and savings. That is why it is natural for us to supplement our existing customer service team with artificial intelligence. Amelia is a pioneering result of cognitive research and the world's most developed system for artificial intelligence and I look forward to introducing her to our customers this fall," said Peter Dahlgren, CEO of Nordnet.