4 Ways Conversational Artificial Intelligence Enhances Insurance Services and Sales

That's because they often associate it with long hold times, automated menus and being sent to various departments to have their questions answered. What if there were a better way? A type of artificial intelligence called conversational AI may be the answer. Conversational AI is a subset of artificial intelligence that enables machines to interpret and respond to natural human language. Instead of saying single words while engaging with an automated system or chatbot, people could use full sentences, such as "Could you help me file a claim?" or "I'd like to purchase a policy."