How AI can be a game changer for government -- FCW

Earlier this year, the union representing U.S. airport security agents called for hiring 6,000 additional screeners to reduce long waits and help handle the rise in summer travelers. Government positions -- especially those at an agency like the Transportation Security Administration -- require a rigorous screening process in which officials might consider 100 employees for every one hire made. Airport security is clearly an area that could benefit from automation. Through a process known as organizational change management, TSA could automate some entry-level IT jobs that were previously handled by tech employees and repurpose those employees to ease the demand for additional security screeners. Automation allows employees to focus on more complex tasks, and artificial intelligence-based technology can handle knowledge work in a fraction of the time and with no errors -- a level of performance humans can't match.