Affectiva CEO: AI needs emotional intelligence to facilitate human-robot interaction

Affectiva, one in a series of companies to come out of MIT's Media Lab whose work revolves around affective computing, used to be best known for sensing emotion in videos. It recently expanded into emotion detection in audio with the Speech API for companies making robots and AI assistants. Affective computing, the use of machines to understand and respond to human emotion, has many practical uses. In addition to Affectiva, Media Lab nurtured Koko, a bot that detects words used on chat apps like Kik to recognize people who need emotional support, and Cogito, whose AI is used by the U.S. Department of Veteran Affairs to analyze the voices of military veterans with PTSD to determine if they need immediate help. Then there's Jibo, a home robot that mimics human emotion on its five-inch LED face that Time magazine recently declared one of the best inventions of 2017. Instead of natural language processing, the Speech API private beta uses voice to recognize things like laughing, anger, and various forms of arousal, alongside voice volume, tone, speed, and pauses.