What Is the US Banks' AI Strategy?

Artificial intelligence and machine learning saw a significant spike of attention in the past few years – whether it's through partnerships, acquisitions, or in-house developments. The largest financial institutions in the US have been involved in one way or another in bringing artificial intelligence into operations and customer-facing functions. A recent study of 34 major banks across several geographies (US, EU, Singapore, Africa, Australia, India) by MEDICI Team found that 27 out of these 34 banks have implemented AI in their front-office functions in form of a chatbot, virtual assistant, and digital advisor. Some of the most prominent banks in this space across regions are Bank of America, OCBC, ABN Amro, YES BANK, etc. While front-office applications have certainly seen a higher intensity, scope, and adoption, the AI strategy in the US banking industry, in reality, is far more diverse.