The Future of AI in the service industry

According to media reports, China and the US are leading the way in adopting AI, with the former's percentage of AI patents granted growing by 190 per cent in a five-year period and the latter investing close to $10 billion in venture capital. Not to be left behind by the other two superpowers though, Russia's president has announced his intentions to make 30 per cent of its military equipment robotic by 2025. The compound annual growth rate of AI has hit 60 per cent and is still growing. The UK is itself funding over £603 million investment in AI and one industry here that stands to benefit from AI is field and customer service. Field service organisations increasingly feel the pressure to maximise the productivity and efficiency of their workforce so they get every job right on the first try, keeping customers happy and reducing costs through increased productivity and SLA compliance.