How the channel can help fight bias in AI applications

Run a Google search on "bias in AI" and you'll find all kinds of stories about what can -- and does -- happen when systems become automated and the human element is removed. Of course, today, AI and machine learning are embedded into myriad different technologies, and while it no doubt plays a positive role, biased data is often problematic. As AI applications become more prevalent, channel firms can play a role in helping customers mitigate algorithm bias. Biased AI ranked the second biggest AI-related ethical concern associated with AI in Deloitte's 2018 "State of AI in the Enterprise" study, behind AI's power to help create and spread false information. "Today, algorithms are commonly used to help make many important decisions, such as granting credit, detecting crime, and assigning punishment," the report notes.