Dubai's Aramex harnesses power of artificial intelligence

Aramex, the Dubai-based international logistics and transportation company, on Monday launched its new artificial intelligence-enabled chatbot on Facebook Messenger. Named "Aramex Bot", the service enables personalised, scalable conversations with customers about shipment-related queries and different service offerings. "Aramex Bot provides users with a convenient way to easily find Aramex nearest locations, track shipments and share preferred delivery location. It also offers enables customers in the UAE to schedule a delivery for personalised shipments and e-commerce parcels.," "The chatbot service will soon be available to all Aramex customers across the Middle East."