AirAsia deploys AVA chatbot in artificial intelligence push

AirAsia said it launched a chatbot named AVA, tapping artificial intelligence as it unveiled a redesigned mobile app and website. Svelte and dressed in the flaming red uniform of the low-cost carrier's flight attendants, AVA or AirAsia Virtual Allstar can answer frequently asked questions as well as provide flight information. The chatbot speaks 8 languages: English, Bahasa Malaysia, Thai, Bahasa Indonesia, Vietnamese, Korean, Simplified Chinese and Traditional Chinese, AirAsia said in a statement. Last October, AirAsia said it tapped Google Cloud to help integrate machine learning and artificial intelligence into its operations. AirAsia's mobile app has 3.3 million active users monthly, according to the statement.