Emotion AI's risks and rewards: 4 tips to use it responsibly

We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Over the past two weeks, emotions have run high around the evolution and use of emotion artificial intelligence (AI), which includes technologies such as voice-based emotion analysis and computer vision-based facial expression detection. Video conferencing platform Zoom came under fire after saying it might soon include emotion AI features in its sales-targeted products. A nonprofit advocacy group, Fight for the Future, published an open letter to the company: It said Zoom's possible offering would be a "major breach of user trust," is "inherently biased," and "a marketing gimmick." Meanwhile, Intel and Classroom Technologies are working on tools that use AI to detect the mood of children in virtual classrooms.