GITEX Global–Uniphore, the leader in Conversational AI and Automation, at GITEX Global 2022, announced a strategic partnership with Avaya, a global leader in solutions to enhance and simplify communications and collaboration, to bring its integrated Conversational AI and communications platform to customers across the Middle East and African (MEA) region. "In today's uncertain world, consumers want brands to address their needs quickly and efficiently; this makes the customer experience more important than ever" Uniphore's Conversational AI and Automation products will add deep functionality to the Avaya OneCloud CCaaS platform. Avaya OneCloud CCaaS makes it easy to connect chat, video, voice, and messaging to deliver enhanced experiences for customers and employees at every touchpoint. With Uniphore, Avaya OneCloud CCaaS users will be able to track, measure, and improve their contact center journey with increased self-serve capabilities, frictionless agent experience, and needle-moving insights. Avaya's customers will have access to Uniphore's conversational AI and automation solutions and will be well-placed to digitally onboard customers, including from social media platforms driven by AI-powered solutions.

Were you unable to attend Transform 2022? Check out all of the summit sessions in our on-demand library now! Technology venture capital deals may be slowing down, but investment in artificial intelligence (AI) companies continues to boom. Investments in AI research and applications are set to hit $500 billion by 2024, according to research firm IDC, while PwC predicts AI will contribute $15.7 trillion to the global economy by 2030. So, it's no surprise that among the 206 new 2022 "unicorns" – that is, privately held startups with a value of over $1 billion – a boatload are in artificial intelligence and machine learning.

We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Technology venture capital deals may be slowing down, but investment in artificial intelligence (AI) companies continues to boom. Investments in AI research and applications are set to hit $500 billion by 2024, according to research firm IDC, while PwC predicts AI will contribute $15.7 trillion to the global economy by 2030. So, it's no surprise that among the 206 new 2022 "unicorns" – that is, privately held startups with a value of over $1 billion – a boatload are in artificial intelligence and machine learning. Join us at the leading event on applied AI for enterprise business and technology decision makers in-person July 19 and virtually from July 20-28.

Until now, most AI-related news reports have been related to image recognition and voice recognition, but with the evolution of AI, it is likely that there will be more reports and discussions on sentiment analysis AI in the future. In the United States, sentiment analysis AI that works on online conferencing systems has recently appeared one after another and has become a subject of controversy. For example, Silicon Valley startup Uniphore announced on March 1, 2022, the sentiment analysis AI "Q for Sales" aimed at supporting business negotiations . It is a sentiment analysis AI that uses computer vision, tonal analysis, conversation analysis, natural language processing, etc. It is said to read emotions from the facial expressions of the business partner and increase the business negotiation success rate.

We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Over the past two weeks, emotions have run high around the evolution and use of emotion artificial intelligence (AI), which includes technologies such as voice-based emotion analysis and computer vision-based facial expression detection. Video conferencing platform Zoom came under fire after saying it might soon include emotion AI features in its sales-targeted products. A nonprofit advocacy group, Fight for the Future, published an open letter to the company: It said Zoom's possible offering would be a "major breach of user trust," is "inherently biased," and "a marketing gimmick." Meanwhile, Intel and Classroom Technologies are working on tools that use AI to detect the mood of children in virtual classrooms.

Virtual sales meetings have made it tougher than ever for salespeople to read the room. So, some well funded tech providers are stepping in with a bold sales pitch of their own: that AI can not only help sellers communicate better, but detect the "emotional state" of a deal -- and the people they're selling to. In fact, while AI researchers have attempted to instill human emotion into otherwise cold and calculating robotic machines for decades, sales and customer service software companies including Uniphore and Sybill are building products that use AI in an attempt to help humans understand and respond to human emotion. Virtual meeting powerhouse Zoom also plans to provide similar features in the future. "It's very hard to build rapport in a relationship in that type of environment," said Tim Harris, director of Product Marketing at Uniphore, regarding virtual meetings.

In this contributed article, Umesh Sachdev, Co-founder and CEO of Uniphore, discusses how to earn customer loyalty with AI-empowered contact centers. A combination of AI, ML, RPA, and automation has enabled enterprises to deliver the ideal balance between human and machine response and convenience, all while reducing business costs and improving performance.

The travel industry is overwhelmed. As the coronavirus continues spreading around the globe, thousands of customers are calling hotels and airlines to cancel or change plans based on highly variable and unpredictable changes – and as a result, millions of travel-related jobs will be lost. With an industry so dependent on reviews and word of mouth recommendations, customer service and experiences are the foundation of the travel industries. Yet, we're facing unprecedented times, and every customer is different. Each individual is having to make dramatic, sometimes emotional decisions about their plans for the year.

Customer service organizations need AI and automation solutions to deliver efficiencies while also ensuring they understand the customer's voice. A new state-of-speech-analytics report, published by Opus Research and Uniphore, reveals enterprise interest in more transformational business applications, which go beyond typical speech analytics. The four-year tracking survey, which covered 400 decision-makers in customer experience and contact management centers, identified Conversational Survey Automation (CSA) as an emerging and highly valued category of solution for enterprises. CSA leverages artificial intelligence to improve resolution rates while reducing handle time for customer queries, according to Uniphore. It is built into a real-time analytics platform, which already provides actionable insights for human agents.

The third edition of Drivers for Deploying Speech Analytics 2018, an annual survey commissioned by Uniphore Software Systems, was released today. The survey revealed that 60% of Indian companies deploy speech analytics for marketing initiative support and quick identification of customer intent, equally. This is in line with the finding of the previous year's survey underlining the growing relevance of speech analytics in increasing sales and delivering superior customer experience. Root cause remediation of customer experience failures came a close second with 58%. In North America and South East Asia, the top driver for deploying speech analytics was quick identification of customer intent.