The Dominance of AI Chatbots Over Rule-Based Chatbots

How is AI taking over rule-based chatbots? Is AI the future of chatbots? We will answer these questions in this article. The chatbot industry is growing really fast year by year as many companies try to use chatbots to reduce customer service costs. With rapid advancements in Artificial Intelligence (AI) and Natural Language Processing (NLP), more and more chatbots are made and released each day, and they serve a different purpose.