New ID crime chatbot could have future B2B cyber applications

A new AI-based chatbot tool used to help identity crime victims seek after-hours help was also designed with future B2B applications in mind, including helping employees report a cyberattack when the IT or security team is unavailable. This chatbot helper is a new service currently undergoing beta testing by the Identity Theft Resource Center (ITRC), leveraging technology developed by its partner SAS Institute. Thanks to ViViAN, individuals do not have to wait until normal ITRC business hours in order to report an incident; rather, they can lodge their complaints with the chatbot and receive reassurance and guidance on the immediate next steps they should take. All communications with ViViAN are then later followed up by a live agent when one becomes available. But at least this way, victims are able to act swiftly when their data is at stake and time is of the essence.