Innovating Swedish airports with chatbots and AI video analysis

In Swedish airports, new technologies are being tested and installed to drive innovation and improve the passengers' experience. Within this digitally-lead era, airports across the world are experimenting with different technologies to determine the best way to secure innovative growth and optimise processes. To gain a perspective of the digital approach within airports across Sweden, International Airport Review spoke to Karin Gylin, Head of Innovation at Swedavia AB, during Airport IT & Security 2019 regarding how new technological applications are benefiting passenger service. In December 2018, we implemented the chatbot. It's been working very well and has been well received by passengers.