Employers turning to artificial intelligence to screen new hires

A day after her interview for a part-time job at Target last year, Dana Anthony got an email informing her she didn't make the cut. Anthony didn't know why -- a situation common to most job seekers at one point or another. But she also had no sense at all of how the interview had gone, because her interviewer was a computer. More job-seekers, including some professionals, may soon have to accept impersonal online interviews where they never talk to another human being, or know if behind-the-scenes artificial-intelligence systems are influencing hiring decisions. Demand for online hiring services, which interview job applicants remotely via laptop or phone, mushroomed during the COVID-19 pandemic and remains high amid a perceived worker shortage as the economy opens back up.