Chatbots: What Happened? – Chatbots Life

Remember chatbots, the Next Big Thing of 2016? According to Sam Lessin, "the 2016 bot paradigm shift is going to be far more disruptive and interesting than the last decade's move from Web to mobile apps." And Chris Messina predicted, "you and I will be talking to brands and companies over Facebook Messenger, WhatsApp, Telegram, Slack, and elsewhere before year's end, and will find it normal." This was exciting -- enough so that I joined Facebook as design manager for the Messenger bot platform. It was a tough decision: I wasn't ready to move on from my previous role at Google.