The Future of Artificial Intelligence Depends on Trust

Purchasing a home or car is an exciting moment in a person's life. Consumers may be comfortable with and even appreciate data-driven recommendations in the search process, for example, from websites that suggest homes based on properties they've previously viewed. But what if the decision to grant a mortgage or auto loan is made by a machine-learning algorithm? And what if the logic behind that algorithm's decision, especially if it rejects the application, is unclear? It's hard enough being denied a loan after going through the traditional process; being turned down by an artificial intelligence (AI)–powered system that can't be explained is that much worse.