Service Robots That Enhance the Human Experience

Fictitious robots of the 20th century had super powers and were depicted in fantastical morality tales, in battles of right and wrong. Their 21st-century real-world counterparts have a more prosaic but ultimately more ground-breaking power: They're enabled by artificial intelligence (AI) to solve everyday challenges for people, businesses and society. The potential opportunities created from integrating intelligence into industrial and service robots are leading businesses to take notice. Recently, a leading global telecommunications company asked us to develop a strategy for activating services that would enable service robots to productively interact in both the business-to-business and business-to-consumer realms. Service robots pose unique needs, as they are functionally designed to perform a task for or with humans.