How the public sector is transforming citizen services with AI

This article was originally published in the Autumn 2019 issue of The Record. Subscribe for FREE here to get the next issues delivered directly to your inbox. We are now well aware millennials and Generation Z have different expectations to their parents. With globalisation and the democratisation of knowledge, enabled by the internet and mobile devices, the average citizen is consuming services of all kinds in an entirely new way. From renewing your car tax from your phone and having a video chat with your doctor, we now expect to access healthcare, government and educational services in a similarly convenient way, and artificial intelligence (AI) is often the solution to providing it.