microsoft


How Genesys is personalizing the customer experience with Engage, Azure and AI Transform

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Microsoft and Genesys, a global provider of contact center software, recently announced a partnership to enable enterprises to run Genesys' omnichannel customer experience solution, Genesys Engage, on Microsoft Azure. According to the two companies, this combination will provide a secure cloud environment to help companies more easily leverage AI to address customer needs on any channel. Headquartered in Daly City, California, Genesys has more than 5,000 employees in nearly 60 offices worldwide. Every year, the company supports more than 70 billion customer experiences for organizations like Coca-Cola Business Services North America, eBay, Heineken, Lenovo, PayPal, BOSCH, Quicken and more. Transform spoke with Barry O'Sullivan, executive vice president and general manager of Multicloud Solutions for Genesys, to explore how technology is reinventing the customer service experience.


Apple is Quietly Expanding its Artificial Intelligence Ecosystem

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Apple (NASDAQ: AAPL) recently acquired Xnor.ai, a Seattle-based start-up that develops low-power, edge-based artificial intelligence tools. Apple didn't disclose the terms of the deal, but GeekWire claimed that the deal was worth about $200 million. Apple reportedly paid a similar amount for Turi, another Seattle-based company that specializes in machine learning and AI, in 2016. Apple also recently acquired British AI start-up Spectral Edge for an undisclosed sum. But those acquisitions are just the tip of Apple's AI iceberg.


Apple Is Quietly Expanding Its Artificial Intelligence Ecosystem

#artificialintelligence

Apple (NASDAQ:AAPL) recently acquired Xnor.ai, a Seattle-based start-up that develops low-power, edge-based artificial intelligence tools. Apple didn't disclose the terms of the deal, but GeekWire claimed that the deal was worth about $200 million. Apple reportedly paid a similar amount for Turi, another Seattle-based company that specializes in machine learning and AI, in 2016. Apple also recently acquired British AI start-up Spectral Edge for an undisclosed sum. But those acquisitions are just the tip of Apple's AI iceberg.


Microsoft and Genesys Expand Partnership to Help Enterprises Seize the Power of the Cloud for Better Customer Experiences

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With its multitenant architecture, Genesys Engage on Microsoft Azure gives customers the ability to innovate faster and improve their business agility. In addition, by running the Genesys customer experience solution on this dependable cloud environment, enterprises will be able to maximize their investment in Microsoft Azure through simplified management and maintenance requirements, centralized IT expertise, reduced costs, and more. These solutions make it easier for enterprises to leverage cloud and artificial intelligence (AI) technologies so they can gain deeper insights and provide tailor-made experiences for their customers. Nemo Verbist, senior vice president of Intelligent Business and Intelligent Workplace at NTT Ltd., one of the top five global technology and services providers for the world's largest enterprises and a partner of both Microsoft and Genesys, sees great value in the partnership. Verbist said, "Many of our customers have standardized on Microsoft solutions, and Genesys Engage on Microsoft Azure gives them an additional opportunity to take advantage of their investment. Together, these solutions provide enterprises a secure and powerful foundation to communicate with their customers in creative and meaningful ways."


The Peggy Smedley Show: The Complexity of IoT

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Peggy is joined by Olivier Bloch, principal program manager, Azure IoT developer ecosystem, Microsoft, and they discuss the complexity of the IoT. He says every IoT application is unique, but there are ways to build upon what others have already developed to transform and grow businesses, which is where IoT Plug and Play comes in. This open source language is a way for partners, such as hardware and solution builders, to work better together. He also discusses the importance of security when implementing IoT and how Microsoft is simplifying the complexity and changing the future of the industry.


Daily AI Roundup: The Latest Things on Earth Today

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Today's Daily AI Roundup covers the latest Artificial Intelligence announcements on AI capabilities, AI mobility products, Robotic Service, Technology from AnalySwift, Blue Prism, Microsoft, Wego, OneLogin and Extreme Reach. An innovation that helps speed the design of fishing rods, skis and cell phone electronics soon will help NASA do its work in space. AnalySwift LLC, a Purdue University-affiliated commercial software provider, has received a $125,000 Small Business Technology Transfer (STTR) grant from NASA. Blue Prism, a global leader in Robotic Process Automation (RPA), announces an expanded technical partnership with IBM. The collaboration integrates three core capabilities of IBM Cloud Pak for Automation, which includes Workflow, Capture and Decisions, with Blue Prism's Digital Workforce.


Daily AI Roundup: The Latest Things on Earth Today

#artificialintelligence

Today's Daily AI Roundup covers the latest Artificial Intelligence announcements on AI capabilities, AI mobility products, Robotic Service, Technology from AnalySwift, Blue Prism, Microsoft, Wego, OneLogin and Extreme Reach. An innovation that helps speed the design of fishing rods, skis and cell phone electronics soon will help NASA do its work in space. AnalySwift LLC, a Purdue University-affiliated commercial software provider, has received a $125,000 Small Business Technology Transfer (STTR) grant from NASA. Blue Prism, a global leader in Robotic Process Automation (RPA), announces an expanded technical partnership with IBM. The collaboration integrates three core capabilities of IBM Cloud Pak for Automation, which includes Workflow, Capture and Decisions, with Blue Prism's Digital Workforce.


Five Big Technologies Will Blow Up Your Small Business In The Next Five Years

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The smartest business owners I know are always looking ahead. They're making decisions now that they know will affect their companies five years from now. They're doing so because they have a responsibility to their customers, employees, and communities to keep their companies profitable, growing, and sustainable. These same owners are investing in certain technologies today that will help them meet these goals tomorrow. Here are five technologies that will certainly blow up your small business within the next five years.


Google favors temporary facial recognition ban as Microsoft pushes back

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The regulation of facial recognition is emerging as a key disagreement among the world's biggest tech companies, with Alphabet and Google CEO Sundar Pichai suggesting a temporary ban, as recently suggested by the EU, might be welcome, while Microsoft's chief legal officer Brad Smith cautions against such intervention. "I think it is important that governments and regulations tackle it sooner rather than later and give a framework for it," Pichai said at a conference in Brussels on Monday, reports Reuters. "It can be immediate but maybe there's a waiting period before we really think about how it's being used ... It's up to governments to chart the course." But in an interview published last week, Smith, who also serves as Microsoft's chief legal officer, was dismissive of the idea of a moratorium. "Look, you can try to solve a problem with a meat cleaver or a scalpel," Smith told NPR when questioned about a potential ban.