Emotional AI in a Digital World - Business 2 Community

The algorithms are well understood -- natural language processing, speech analytics, computer vision, and biometrics -- but we're only starting to come to grips with applications and with data, bias, and ethical implications. Emotion AI has many applications: consumer and market research, conversational interfaces, contact center operations, policy-making and finance, education, and, notably, healthcare uses that include suicide prevention. Potential but not-yet-fully-realized applications include emotionally intelligent design, design that aims to humanize technology. Actually, I wouldn't call the emotion AI potential of any application fully realized. That thought was the starting point for an exploratory conversation I had with Andy, who is professor of digital life at Bangor University in Wales and who'll be speaking at the up-coming Emotion AI Conference, taking place online on May 5th.