Vistara innovates with AI, obtains 360-degree view of customers - ET CIO

Vistara is among India's top airlines, with an operating landscape of more than 40 destinations (both domestic and international) using a fleet of 54 aircraft. The airline has flown over 35 million customers since its inception, of which 5 million were flown between March to July 2022. According to Vinod Bhat, CIO, Vistara, the organisation's key priorities have always revolved around a seamless customer experience, and how the company can work towards elevating it to the next level. "To ensure that, we have strived to maintain the right balance of value for our customers and cost efficiency. Another important aspect is making sure that our infrastructure is resilient. We have been rapidly investing in IT infrastructure and new digital technologies that are easily adaptable and scalable to further enhance customer experience," he says.