Vistara is among India's top airlines, with an operating landscape of more than 40 destinations (both domestic and international) using a fleet of 54 aircraft. The airline has flown over 35 million customers since its inception, of which 5 million were flown between March to July 2022. According to Vinod Bhat, CIO, Vistara, the organisation's key priorities have always revolved around a seamless customer experience, and how the company can work towards elevating it to the next level. "To ensure that, we have strived to maintain the right balance of value for our customers and cost efficiency. Another important aspect is making sure that our infrastructure is resilient. We have been rapidly investing in IT infrastructure and new digital technologies that are easily adaptable and scalable to further enhance customer experience," he says.

But they did not imagine one thing: that the first places where humans and humanoids interacted would be airports. Robots now do things like scan boarding passes and provide duty free shopping advice. For many people, this will be the very first chance to interact in an everyday context with robots designed to mimic human behavior. Many of us have cleaning robots at home, of course. They are able to roam around, avoiding furniture and any other obstacle -- and that's kind of like one of the robots you'll find at Seoul Incheon airport, one of the busiest in the world.

You have heard it right. Recently this July, Vistara has introduced India's first airport robot named RADA. The robot is designed for the customer assistance and Indra Gandhi international airport is the first one in India to have its airport robot, at its signature lounge in terminal 3 by Vistara. RADA is all set to assist passengers for their flight-related queries. Also, it offers games, videos and music options through its user-friendly interface. RADA is the innovation of Mr. Ravinder Pal Singh who is Vistara's chief information and innovation officer.