Why 95% of Salespeople Will be Replaced by AI Within 20 years and Why Microsoft Will Beat Salesforce to It - Part 3 of 3 of the Changing Face of CRM

"If you want to know where to make money over the next two decades, look for companies that are finding ways to automate jobs that are currently being done by humans...that you wouldn't have thought previously could be done by a machine. Truck drivers are one thing and Google as well as Tesla have a great head-start in disrupting that market, but lawyers, doctors, teachers, customer service and sales reps – there are companies that are turning these professions into lines of code, and they're going to make a lot of money." Customer Relationship Management (CRM) software is a roughly 25bn a year market today and Gartner projects that it will be the fastest growing enterprise SaaS segment over the next few years, reaching over 40bn in annual spend in 2019. The importance of this market is being underscored by the all-out war between tech titans Microsoft, Salesforce, and Oracle who have already spent close to 40bn in the past two months on CRM-related acquisitions including LinkedIn ( 26.2bn cash), NetSuite ( 9.3bn cash), and Demandware ( 2.8bn stock). Companies today are striving to leverage what is rapidly approaching the zettabyte scale data loads that customers are uploading to the cloud every year, and most CEOs understand that getting a better customer 360 will be a key driver of their firms' success.