In response to the emerging threat of rogue and shadow AI agents, here's how the newly formed Blueprint Alliance seeks to help businesses secure their systems against anomalous AI activity. David Berlind is one of the founding editors of ZDNET and is an award-winning tech journalist. Okta, AWS, Google Cloud, Salesforce, and others form an AI agent security coalition. The Alliance offers a blueprint for companies seeking visibility, control, and governance of agents. AI agents need the equivalent of a kill switch to expeditiously terminate suspicious behavior.

The Dreamforce conference became an unlikely battleground for the CEOs of OpenAI, Anthropic, and Nvidia to debate whether AI development should slow down. Decked out in purple and plaid, Gwen Stefani belted her 2002 single "Underneath It All" to a packed conference center in San Francisco on Tuesday morning--but she was just the warm-up. At the end of her performance, Stefani shouted "Dreamforce! Let's go!" into a checkered microphone before Salesforce CEO Marc Benioff strode into the spotlight. Dreamforce is billed as the world's largest enterprise software conference but feels more like attending a megachurch--especially this year.

Mashable Selects Creator Playbook Look Up Mashable's Best: E-readers, robovacs, laptops, earbuds, smart home and more In My Bag Say More Trending Now Back to School Good Connection: Uplifting stories for a digital age Switch Off Mashable Voices Safety Net All Series Salesforce goes down during the company's Dreamforce event: What we know Alex Perry is a tech reporter at Mashable who primarily covers video games and consumer tech. Alex has spent most of the last decade reviewing games, smartphones, headphones, and laptops, and he doesn't plan on stopping anytime soon. He is also a Pisces, a cat lover, and a Kansas City sports fan. The absolute last time a company wants its namesake product to stop working is during a big annual event when everyone is talking about said company. Salesforce learned that the hard way on Wednesday morning, per Quartz .

I wore the world's first HDR10 smart glasses TCL's new E Ink tablet beats the Remarkable and Kindle Anker's new charger is one of the most unique I've ever seen I wore the world's first HDR10 smart glasses TCL's new E Ink tablet beats the Remarkable and Kindle Anker's new charger is one of the most unique I've ever seen Industries are finding the strategies that work best for their business needs, according to Salesforce's latest Agentic Enterprise Index. The number of active AI agents in organizations has tripled in the last year. AI agents have improved their capabilities by 350% and can now handle complex tasks. Employee use of AI agents has increased 3X as trust deepens. The average number of AI agents activated per organization increased nearly threefold since 2025, according to the 2026 Agentic Enterprise Index, new research from Salesforce that analyzes aggregate AI usage data from the company's Agentforce platform.

A recent attack on Sam Altman's home and OpenAI offices has put corporate security under renewed scrutiny. Records reveal how much some tech firms spend to arm up. Elon Musk called violent crime in San Francisco " horrific " and moved the offices of his social media business X outside the city in 2024 because of safety and business considerations. Other local tech companies have attempted to address their security concerns by partnering directly with cops. Airbnb and Salesforce are among businesses that for years have contracted San Francisco police to protect their offices on a regular basis, according to public records obtained by WIRED.

Traditionally, each component of task-oriented dialogue systems is trained independently with different supervision.

The letter comes after Benioff joked at a company event on Monday that ICE was monitoring international employees in attendance, sparking immediate backlash. Employees at Salesforce are circulating an internal letter to chief executive Marc Benioff calling on him to denounce recent actions by US Immigration and Customs Enforcement, prohibit the use of Salesforce software by immigration agents, and back federal legislation that would significantly reform the agency. The letter specifically cites the "recent killings of Renee Good and Alex Pretti in Minneapolis" as catalysts, calling them the "devastating indictment of a system that has discarded human decency." It's unclear how many signatories the letter has received so far. The letter, which has not been reported on previously, is being organized amid Salesforce's annual leadership kickoff event this week in Las Vegas.

A memo obtained by WIRED confirms Denise Dresser's departure from Slack. She is now headed to OpenAI. Slack CEO Denise Dresser is leaving the company and joining OpenAI as the company's chief revenue officer, multiple sources tell WIRED. Marc Benioff, the chief executive of Salesforce, which owns Slack, shared news of Dresser's departure in a message to staff on Monday evening. At OpenAI, Dresser will manage the company's enterprise unit, which has been growing rapidly this year.

Will AI mean the end of call centres? Ask ChatGPT whether AI will replace humans in the customer service industry, and it will offer a diplomatic answer, the summary of which is they will work side by side. Humans though, are not so optimistic. Last year, the chief executive of Indian technology firm Tata Consultancy Services, K Krithivasan, told the Financial Times that AI may soon mean that there is minimal need for call centres in Asia. Meanwhile, AI will autonomously resolve 80% of common customer service issues by 2029, predicts business and technology research firm Gartner.

Salesforce's CEO backtracks after saying Trump should send troops into San Francisco In tech this week: The CEO of the city's largest private employer apologizes, Amazon Web Services' outage and OpenAI's Sora makes waves What I'm watching this week: South Park's caricature of Peter Thiel and his obsession with the antichrist . Read our reporting on the show's inspiration: Thiel's bizarre off-the-record lectures on the subject. And now, let's get into things. The co-founder and CEO of Salesforce, said last week that Donald Trump should make good on his threats to send the US national guard into San Francisco, despite resistance from local leaders. Even Marc Benioff's own public relations manager was aghast at his remarks, according to the New York Times .