Why AI and chatbots will positively impact Africa

Chatbots and artificial intelligence (AI) are becoming business essentials. If utilised correctly, the continent will be able to benefit from the wealth of data its citizens generate on a daily basis. You recently participated on a panel titled Entrepreneurial Perspectives on Emerging Technologies in the Field of Artificial Intelligence and Autonomous Systems in Switzerland. With the power of big data, companies in Africa are looking for opportunities to provide more personalised customer experiences, improve core business processes and spark innovation through the use of AI. Businesses use chatbots to collect meaningful data through conversation.