'Thank God they're still alive': Kaiser therapists claim its new screening system puts patients at higher risk by delaying their care

'Thank God they're still alive': Kaiser therapists claim its new screening system puts patients at higher risk by delaying their care Kaiser pushed back on striking workers' claims and AI fears, saying it delivers'timely, high-quality care to meet members' needs' I lana Marcucci-Morris is worried about the patients she treats and how long it took for them to arrive in her office. At Kaiser Permanente's psychiatry outpatient clinic in Oakland, California, she says she increasingly finds herself assessing people experiencing severe mental health issues whom she believes should have been sent to the emergency room weeks earlier. For those who do make it to their appointments, she thinks: "Thank God they're still alive." It wasn't always this way, according to Marcucci-Morris, a licensed clinical social worker. Licensed professionals used to almost always be the first point of contact for patients with behavioral health issues at Kaiser, she said. She has noticed a change since January 2024, after the healthcare giant introduced a new screening process for first-time patients.