An Intelligent System for Case Review and Risk Assessment in Social Services

The services and benefits that clients receive are based largely on such reviews and assessments. The failure to perform accurate reviews and assessments in a timely manner can result in a client being denied access to services when they most need them. The typical scenario with regard to case review and assessment in social services situations involves a professional caseworker reviewing a client's file, conducting a phone or in-person interview if necessary, and making an assessment using the information obtained from the review and heuristics developed from experience. The caseworker is generally a professional who possesses expertise in the appropriate field. Some examples of fields where this expertise is found include medicine, mental health, and education.