Usability Engineering Methods for Interactive Intelligent Systems

There is considerable validity to this point of view: Anyone who develops systems that are intended for use by people can benefit from familiarity with and application of these methods. Accordingly, this article offers a brief introduction to these methods, including examples and suggestions for additional reading (see in particular the Further Reading section). Even people who are already experts in the application of these methods should be aware of potential adaptations and extensions to the methods when applied to systems that are designed to incorporate significant use of AI. The theme articles by Lieberman (2009) and by Jameson (2009) in this issue discuss some of the ways in which systems that incorporate intelligence tend to differ from systems that do not, both in terms of their potential to help users and in terms of possible side effects. These and other properties of intelligent systems can affect the application of design and evaluation methods in various ways, some of which are illustrated in the case studies of this special issue. To organize our discussion, we distinguish broadly three types of activity that are involved in usability engineering: understanding users' needs, interaction design, and evaluation. Except for the fact that understanding users' needs tends to occur early in the design process, these activities generally proceed in parallel and complement each other.