Meta-Analysis of User Age and Service Robot Configuration Effects on Human-Robot Interaction in a Healthcare Application

Future service robots applications in healthcare may require systems to be adaptable in terms of verbal and non-verbal behaviors to ensure patient perceptions of quality healthcare. Adaptation of robot behaviors should account for patient emotional states. Related to this, there is a need for a reliable method by which to classify patient emotions in real-time during patient-robot interaction (PRI). Accurate emotion classification could facilitate appropriate robot adaptation and effective healthcare operations (e.g., medicine delivery). We conducted and compared two simulated robot medicine delivery experiments with different participant age groups and robot configurations. A meta-analysis of the data from these experiments was to identify a robust approach for emotional state classification across age groups and robot configurations. Results revealed age differences as well as multiple robot humanoid feature manipulations to cause inaccuracy in emotion classification using statistical and machine learning methods. Younger adults tend to have higher emotional variability than elderly. Combinations of robot features were also found to induce emotional uncertainty and extreme responses. These findings were largely reflected in terms of physiological responses rather than subjective reports of emotions.