AI-Mediated Communication Reshapes Social Structure in Opinion-Diverse Groups

Huq, Faria, Claggett, Elijah L., Shirado, Hirokazu

arXiv.org Artificial Intelligence 

Group segregation or cohesion can emerge from micro-level communication, and AI-assisted messaging may shape this process. Here, we report a preregistered online experiment (N = 557 across 60 sessions) in which participants discussed controversial political topics over multiple rounds and could freely change groups. Some participants received real-time message suggestions from a large language model (LLM), either personalized to their stance ("individual assistance") or incorporating their group members' perspectives ("relational assistance"). We find that small variations in AI-mediated communication cascade into macro-level differences in group composition. Participants with individual assistance send more messages and show greater stance-based clustering, whereas those with relational assistance use more receptive language and form more heterogeneous ties. Hybrid expressive processes--jointly produced by humans and AI--can reshape collective organization. The patterns of structural division and cohesion depend on how AI incorporates users' interaction context. Understanding how micro-level communication patterns accumulate into macro-level group segregation or cohesion is a central question in social and behavioral science [1-3]. Conversations across differences are often asymmetric: people find it difficult to engage constructively with those who hold opposing views [4, 5], and stereotypes bias perceptions of outgroup members [6]. Online platforms can intensify these dynamics through lowered inhibitions [9], emotion-amplified diffusion [10], and algorithmic or behavioral clustering processes [11-13]. While the forces that produce social division are well theorized and empirically documented, far less is known about the micro-level conversational mechanisms that can instead generate cohesion in ideollogically diverse groups [14-16].

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