Data shows that, for global businesses, providing support in multiple languages is well worth the effort. Nearly three quarters of people search online in their native language, which means that if you're only communicating in English, for example, you're probably losing customers and adding layers of inefficiencies for your agents. Easier said than done, perhaps. On average, even in one language, 20% of agent time is spent looking for information to either share directly with customers or to find the right way to resolve a problem. Providing support in multiple languages across multiple channels adds another set of variables to the mix.

In this paper, we present a novel approach for the task of eXplainable Question Answering (XQA), i.e., generating natural language (NL) explanations for the Visual Question Answering (VQA) problem. We generate NL explanations comprising of the evidence to support the answer to a question asked to an image using two sources of information: (a) annotations of entities in an image (e.g., object labels, region descriptions, relation phrases) generated from the scene graph of the image, and (b) the attention map generated by a VQA model when answering the question. We show how combining the visual attention map with the NL representation of relevant scene graph entities, carefully selected using a language model, can give reasonable textual explanations without the need of any additional collected data (explanation captions, etc). We run our algorithms on the Visual Genome (VG) dataset and conduct internal user-studies to demonstrate the efficacy of our approach over a strong baseline. We have also released a live web demo showcasing our VQA and textual explanation generation using scene graphs and visual attention.

A survey of early work exploring how AI can be used in medicine, with somewhat more technical expositions than in the complementary volume Artificial Intelligence in Medicine."Each chapter is preceded by a brief introduction that outlines our view of its contribution to the field, the reason it was selected for inclusion in this volume, an overview of its content, and a discussion of how the work evolved after the article appeared and how it relates to other chapters in the book.

The promise of ANNs to automatically discover and extract useful features/patterns from data without dwelling on domain expertise although seems highly promising but comes at the cost of high reliance on large amount of accurately labeled data, which is often hard to acquire and formulate especially in time-series domains like anomaly detection, natural disaster management, predictive maintenance and healthcare. As these networks completely rely on data and ignore a very important modality i.e. expert, they are unable to harvest any benefit from the expert knowledge, which in many cases is very useful. In this paper, we try to bridge the gap between these data driven and expert knowledge based systems by introducing a novel framework for incorporating expert knowledge into the network (KINN). Integrating expert knowledge into the network has three key advantages: (a) Reduction in the amount of data needed to train the model, (b) provision of a lower bound on the performance of the resulting classifier by obtaining the best of both worlds, and (c) improved convergence of model parameters (model converges in smaller number of epochs). Although experts are extremely good in solving different tasks, there are some trends and patterns, which are usually hidden only in the data. Therefore, KINN employs a novel residual knowledge incorporation scheme, which can automatically determine the quality of the predictions made by the expert and rectify it accordingly by learning the trends/patterns from data. Specifically, the method tries to use information contained in one modality to complement information missed by the other. We evaluated KINN on a real world traffic flow prediction problem. KINN significantly superseded performance of both the expert and as well as the base network (LSTM in this case) when evaluated in isolation, highlighting its superiority for the task.

Artificial intelligence, or AI, is largely an experimental science—at least as much progress has been made by building and analyzing programs as by examining theoretical questions. MYCIN is one of several well-known programs that embody some intelligence and provide data on the extent to which intelligent behavior can be programmed. As with other AI programs, its development was slow and not always in a forward direction. But we feel we learned some useful lessons in the course of nearly a decade of work on MYCIN and related programs. In this book we share the results of many experiments performed in that time, and we try to paint a coherent picture of the work. The book is intended to be a critical analysis of several pieces of related research, performed by a large number of scientists. We believe that the whole field of AI will benefit from such attempts to take a detailed retrospective look at experiments, for in this way the scientific foundations of the field will gradually be defined. It is for all these reasons that we have prepared this analysis of the MYCIN experiments.

This book has been adapted in large part from the author's doctoral thesis [Shortliffe, l 974b]. Portions of the work appeared previously in Computers And Biomedical Research [Shortliffe, 1973, l 975b], Mathematical Biosciences [Shortliffe, 1975a], and the Proceedings Of The Thirteenth San Diego Biomedical Symposium [Shortliffe, l 974a]. To Stanford's Medical Scientist Training Program, which is supported by the National Institutes of Health Contents

JANICE S. AIKINS Dr. Aikins received her Ph.D. in computer science from Stanford University in 1980. She is currently a research computer scientist at IBM's Palo Alto Scientific Center. She specializes in designing systems with an emphasis on the explicit representation of control knowledge in expert systems. ROBERT L. BLUM Dr. Blum received his M.D. from the University of California Medical School at San Francisco in 1973. From 1973 to 1976 he did an internship and residency in the Department of Internal Medicine at the Kaiser Foundation Hospital in Oakland, California, where he was chief resident in 1976.

Edward H. Shortliffe Chapter 6 Details of the Revised Therapy Algorithm

Little by little, newspapers are revealing the bright future that Artificial Intelligence (AI) is building. Intelligent machines will help everywhere. However, this bright future may have a possible dark side: a dramatic job market contraction before its unpredictable transformation. Hence, in a near future, large numbers of job seekers may need financial support while catching up with these novel unpredictable jobs. This possible job market crisis has an antidote inside. In fact, the rise of AI is sustained by the biggest knowledge theft of the recent years. Many learning AI machines are extracting knowledge from unaware skilled or unskilled workers by analyzing their interactions. By passionately doing their jobs, many of these workers are shooting themselves in the feet. In this paper, we propose Human-in-the-loop Artificial Intelligence (HitAI) as a fairer paradigm for AI systems. Recognizing that any AI system has humans in the loop, HitAI will reward these aware and unaware knowledge producers with a different scheme: decisions of AI systems generating revenues will repay the legitimate owners of the knowledge used for taking those decisions. As modern Merry Men, HitAI researchers should fight for a fairer Robin Hood Artificial Intelligence that gives back what it steals. This article is part of the special track on AI and Society.

YEREVAN, Armenia – Armenia has sent a team of experts to Syria on a Russia-backed mission to help clear mines and provide medical assistance. Armenian Defense Ministry spokesman Artsrun Hovhannisyan said Saturday the team of 83 includes de-mining experts, medical personnel and security officers. He said it will defuse mines and provide medical help to residents of Aleppo, in northern Syria. Before the war, Aleppo was home to 110,000 ethnic Armenians, one of the world's largest Armenian diasporas. About 22,000 have since moved to Armenia.