Help Your Multilingual Knowledge Base Thrive With AI

Data shows that, for global businesses, providing support in multiple languages is well worth the effort. Nearly three quarters of people search online in their native language, which means that if you're only communicating in English, for example, you're probably losing customers and adding layers of inefficiencies for your agents. Easier said than done, perhaps. On average, even in one language, 20% of agent time is spent looking for information to either share directly with customers or to find the right way to resolve a problem. Providing support in multiple languages across multiple channels adds another set of variables to the mix.