Ravi Sundararajan is the Chief Operating Officer at Gupshup, the leading conversational engagement platform. Sundararajan heads Product, Operations, Sales, Marketing, Business Development, and Support for Gupshup. Under his leadership, Gupshup has grown to become the leading Cloud Messaging Platform powering over nine billion messages monthly. Tens of thousands of large and small businesses across industry verticals use Gupshup to build conversational experiences across marketing, sales, and support. Prior to Gupshup, Ravi was the Founder and CEO of a cloud analytics startup and held various senior executive roles for Symantec's cloud data management and information security solutions.

This is your AI Daily Roundup today. We are covering the top updates from around the world. The updates will feature state-of-the-art capabilities in artificial intelligence (AI), Machine Learning, Robotic Process Automation, Fintech, and human-system interactions. We cover the role of AI Daily Roundup and its application in various industries and daily lives. Software intelligence company Dynatrace announced it has extended its advanced AIOps capabilities for leading database environments, including Oracle and Microsoft SQL.

Gupshup, the US-based conversational messaging services company, has strengthened its Middle East presence with the acquisition of Singapore-based Knowlarity Communications, a global leader in cloud communications. With voice technology reforming the customer experience in the Middle East and North Africa (MENA), this acquisition by Gupshup will ensure that with Artificial Intelligence (AI) voice technology, customers can effortlessly connect with businesses and get support or post-sales assistance. This technology will reduce response times of businesses to customers and eventually help businesses retain customers. With the addition of Knowlarity's products, Gupshup will now be able to support businesses in building seamless conversational experiences across both messaging and voice channels. "As business-to-consumer (B2C) engagement becomes conversational, Gupshup is busy enabling more ways for businesses to deliver rich experiences. With the addition of Knowlarity's products, our customers in the Middle East and across the world will now be able to build seamless conversational experiences across both messaging and voice channels. A large number of large businesses and SMEs across sectors in the Middle East are starting to integrate AI technologies into their business and we see a huge potential for our business in the Middle East market."

The News: Gupshup acquires AI-power voice leader Knowlarity Communications. The acquisition, which was announced earlier this week, will complement Gupshup's product suite of conversation messaging applications. Knowlarity offers cloud telephony, contact center automation, and AI-powered voice assistants. The combination of the two product suites will likely make an impact on the conversation engagement market. Analyst Take: We've all had interactions with customer service robots, both via voice and chat, that have, well, not worked well.

All the sessions from Transform 2021 are available on-demand now. Conversational messaging platform Gupshup today announced that it raised $240 million led by Tiger Global Management, with participation from Fidelity Management, Think Investments, Malabar Investments, Harbor Spring Capital, and others. The tranche, which values the company at $1.64 billion, will be used to build new tools, infrastructure, and services while expanding Gupshup's global reach, CEO Beerud Sheth said. The pandemic has accelerated digital transformation for enterprises, in some cases driving the need for messaging services. Offline businesses are moving online while online businesses are offering more products, and both are looking for tools to better engage customers.

Code-switching is the communication phenomenon where speakers switch between different languages during a conversation. With the widespread adoption of conversational agents and chat platforms, code-switching has become an integral part of written conversations in many multi-lingual communities worldwide. This makes it essential to develop techniques for summarizing and understanding these conversations. Towards this objective, we introduce abstractive summarization of Hindi-English code-switched conversations and develop the first code-switched conversation summarization dataset - GupShup, which contains over 6,831 conversations in Hindi-English and their corresponding human-annotated summaries in English and Hindi-English. We present a detailed account of the entire data collection and annotation processes. We analyze the dataset using various code-switching statistics. We train state-of-the-art abstractive summarization models and report their performances using both automated metrics and human evaluation. Our results show that multi-lingual mBART and multi-view seq2seq models obtain the best performances on the new dataset

CHENNAI: Bots platform Gupshup has partnered with Amazon Registry Services to enable its customers to validate their bots and register a domain name with Amazon's .BOT Registry. With this, bot developers and operators can be found by relevant customers. Not only will companies be able to showcase their published bot with a .BOT domain name across multiple channels, but they will also be able to use their .BOT identity to get discovered without getting lost in the noise. The .BOT registry is a community dedicated to all voice and text bots and offers anyone with a responsive bot domain names that create brand new identities and specialised places for bots to reside. Users who own, operate, and manage bots published using Gupshup's tool will be able to be discovered by end users, irrespective of the platform they use, and stand out in a crowded chatbot market.

S-based bot platform Gupshup on Monday launched InterBot, a bot-to-bot communication platform to enable them transact, co-ordinate, compete, collaborate and negotiate with each other. Touted as the world's first, Interbot communications enable different kinds of bots, such as shopping bots to negotiate with merchant bots to find the best prices. A travel bot can book packages by combining the services of flight and hotel bots. A taxi bot can ask the café bot to have the coffee ready by the time the user's taxi arrives. Gaming bots can play strategy games with dealer bots.

YES Bank has partnered with bot platform Gupshup to launch'YES mPower' - an artificial intelligence powered banking chat bot for its loan products. Currently active on Facebook Messenger, YES mPower will help customers get information on loan products offered and offer instant loan eligibility. The bank will incrementally release more services through the chat bot, with the aim to make YES mPower the one stop shop for all loan requirements. YES mPower enables information access on loan products like personal loans, auto loans, gold loans, loan against securities while products like used car loans, loan against properties, home loans will be added shortly. "AI driven conversations between brands and their consumers deliver better customer experiences while lowering costs through automation," said Beerud Sheth, CEO, Gupshup.