Gupshup Acquires AI-powered Voice Leader Knowlarity

The News: Gupshup acquires AI-power voice leader Knowlarity Communications. The acquisition, which was announced earlier this week, will complement Gupshup's product suite of conversation messaging applications. Knowlarity offers cloud telephony, contact center automation, and AI-powered voice assistants. The combination of the two product suites will likely make an impact on the conversation engagement market. Analyst Take: We've all had interactions with customer service robots, both via voice and chat, that have, well, not worked well.