How digital banking can be better for customers

Digital banking continues to grow in momentum and importance. Jacquie Hersch, head of industry marketing for financial services at ServiceNow, joins us to discuss digital transformation and how banks can offer even more effective digital products and services. Below is a full transcript of my interview with Jacquie Hersch. Welcome to the BAI Banking Strategies podcast. I've been looking forward to it. Jacquie, ServiceNow recently collaborated Aite-Novarica on a white paper titled "Transforming the Banking Experience Through Digital Growth."