A futurist on COVID-19 and business: Pandora's box is now open

In the surreal past few months, P.W. Singer has watched the concept for his new science fiction thriller come to life. Singer is an author, an expert on 21st-century warfare at New America and, lately more than ever, a consultant helping companies in tech and other industries grapple with the repercussions of global unrest. His soon-to-be-released novel about social upheaval, automation and artificial intelligence, "Burn-in," is named after the practice of pushing a new technology to the breaking point. But Singer didn't expect the future of technology to arrive as fast as it has amid the fallout from COVID-19, forcing tech companies, governments and people everywhere to adapt on the fly. Get what matters in tech, in your inbox every morning. "Has Pandora ever been put back in a box?" Singer asked during a recent phone interview from his home near Washington, D.C. "Roles and applications that would have previously seen a more gradual transition over the course of years have been pushed forward in a matter of weeks."