How artificial intelligence is transforming marketing

In an industry known for its love of buzzwords and hype, artificial intelligence (AI) has become marketing's new'big data'. But where big data ultimately led to new layers of complexity, AI promises the opposite. Big data forced marketers to become data scientists (or hire them, if they could be found), but AI holds out the hope that marketers may get to go back to doing what they signed up for the in the first place. Recent months have seen technology providers such as Salesforce, Oracle and Microsoft bring new AI-based technologies to market, promising to derive insights and improve conversions by mimicking the processes of the human brain in software. Salesforce, for example, is rolling out its Einstein AI technology to provide functions such as product recommendations within the Commerce Cloud, email content recommendations within its Marketing Cloud, and predictive forecasting tools for sales managers with its Sales Cloud.