Artificial intelligence and business: what will the future look like?

Artificial intelligence (AI) is rapidly making its way out of research laboratories and into the world of business. Industry leaders across hundreds of niches are harnessing its potential -- from call centers deploying chatbots to enhance customer interactions, to banks analyzing innumerable data points within seconds to detect fraudulent activities. While leading companies are leveraging this technology to make more informed business decisions through data and better predictions of customer behavior, customers are increasingly becoming accustomed to the use of AI as well. According to a recent survey, 51% of customers say their expectations of companies are now being influenced by AI. With the future of AI set to change the rules of business, here's what organizations need to know about preparing themselves for its impact to better reap its benefits.