Bengaluru, July 6, 2022: Bengaluru-based Convin.ai, a leading AI-driven platform that reimagines virtual assisted selling for businesses, today announced that it has launched an AI-powered agent assist platform that helps them better prioritize their collection accounts resulting in a 25% increase in the closure rate. The new platform also has a proactive alert mechanism and sentiment analysis that triggers a red alert in case of any shouting or abuse during the call so that necessary steps can be taken to tackle such a situation. The proactive alert mechanism has helped Convin's BFSI customers improve their CSAT scores by 30%. Three main pillars supporting the just launched platform are – 1. Automated quality management, which scores the call performance and identifies training opportunities for agents; 2. Call behaviour analysis which uncovers the behaviour outcome of calls (wins and losses) and 3. Automated quality coaching based on the above 2 that completely removes the dependency on archaic coaching methods. Convin offers a holistic platform that allows customers to interact at multiple channels in different ways, automates conversation analysis, assists agents to sell better, improves agent productivity, and enhances end-customer experiences.
Jul-6-2022, 12:10:54 GMT