The AI Boom: Why Trust Will Play a Critical Role - Knowledge@Wharton

Artificial Intelligence is on the cusp of becoming the biggest technology of the information age, says Horacio Rozanski, president and CEO of Booz Allen Hamilton. However, we need to bake human judgement into it before it is too late, he writes in this opinion piece. The exponential pace of technological advancement has made it more challenging than ever before to address its unintended consequences. We have seen it with digital innovation, especially social media, and we are only just beginning to contemplate it with artificial intelligence, which holds the promise of being the most transformational technology of the information era. The unanticipated consequences of digital innovation have been well documented.