Artificial Intelligence in Government

Many government agencies are already capturing the potential of artificial intelligence technologies, using them to relieve, replace, and augment humans in completing job-related tasks. For many people, artificial intelligence (AI) conjures images of humanoid robots and talking computers straight out of a science fiction film. The phrase is less frequently associated with a government clerk. But the cognitive and automation technologies behind AI could fundamentally transform the way public-sector employees work--eliminating some jobs, redesigning countless others, and even creating entirely new professions within government.¹ AI is already supporting government efficiency, helping to reduce backlogs and costs for routine tasks, predict fraudulent transactions, and identify criminal suspects via facial recognition.