Observe.AI raises $8M to use artificial intelligence to improve call centers

Being stuck on the phone with call centers is painful. Observe.AI is one company that wants to make the experience more bearable, and it's raised $8 million to develop an artificial intelligence system that it believes will do just that. The funding round was led by Nexus Venture Partners, with participation from MGV, Liquid 2 Ventures and Hack VC. Existing investors Emergent Ventures and Y Combinator also took part -- Observe.AI was part of the YC's winter 2018 batch. The India-U.S. startup was founded last year with the goal of solving a very personal problem for founders Swapnil Jain (CEO), Akash Singh (CTO) and Sharath Keshava (CRO): making call centers better.