JAL Works with Accenture to Pilot Artificial Intelligence-Enhanced Airport Service

JAL Works with Accenture to Pilot Artificial Intelligence-Enhanced Airport Service Introduces voice recognition service to speed up and improve check-in experiences at counters in the Narita and Haneda airports TOKYO; March 12, 2019 – Japan Airlines (JAL) is working with Accenture (NYSE: ACN) on a new service that applies artificial intelligence (AI) to answer passenger requests at the airline's check-in counters. The service assesses what check-in counter agents are saying to passengers and then pushes relevant information to the agents' tablets in near real-time, which includes additional relevant information tailored to the individual's journey. JAL and Accenture are piloting the AI-enhanced service at its international check-in counters at Narita Airport and Haneda Airport starting today. The service uses AI applications including voice recognition to identify and interpret statements made by the agents, so it can retrieve data from JAL's knowledge database or website and proactively answer passenger queries. For passengers, the service is designed to speed up the check-in process and also make the time they spend at the airport less stressful.