Accenture : to Assist Finnish Immigration Service Deliver Digital Transformation Program 4-Traders

Accenture to Help Finnish Immigration Service Deliver Digital Transformation Program HELSINKI; Nov. 2, 2016 - Accenture will help the Finnish Immigration Service (Migri) deliver its Smart Digital Agency program, which is designed to enable the digital transformation of the agency's operations. The program will improve the overall customer experience and introduce innovative digital self-service options for citizens accessing services related to immigration, residency, refugee-related matters and Finnish nationality. Accenture will help Migri enhance its digital capabilities to manage user service requests and to ensure that customer-oriented design thinking remains at the heart of agency activities. Accenture will also help Migri reduce costs and review how the agency streamlines its internal processes, including how information is shared internally and externally with other agencies and state authorities. 'The Finnish immigration service wants to be a pioneer in the delivery of digital public services and to be an example to public service agencies seeking to build their digital capabilities,' said Vesa Hagström, Finnish Immigration Service Development Director.