How businesses are finding success with chatbots and AI MintTwist

Dating back to the 1960s, before the internet, MIT Professor Joseph Weizenbaum created the first ever chatbot. He designed a programme to copy human conversation by pairing scripted responses to text users entered into a computer and thus the chatbot was born. Becoming more conversational since the early days, Chatbots have revolutionised the customer experience with instant, personalised responses. Although they still lack some human aspects and the responses are not always perfect, we are able to see how beneficial they can be. In the past few years we've seen an increase in Artificial Intelligence chatbots across social platforms such as Facebook, when it launched bots for messenger in 2016, to voice experiences with smart speakers, such as the Amazon Alexa.